Refund Policy

Returns

Roster On Wheels (ROW) will not entertain any cancellation request or refund request after 48 hours of payment. If cancellation is done within this timeframe, we will refund the entire amount via the same source within 07 to 10 working days. If the customer has paid twice for one transaction, the one transaction amount will be refunded via the same source within 07 to 10 working days. There are certain situations where only partial refunds are granted (if applicable).

Exchanges

Before paying for a subscription or registering for an event, carefully review your details. ROW will be unable to process exchanges after a payment has been made.

Delivery

ROW offers multiple delivery options. Currently, the following delivery options are available:

• Email confirmation: your payment confirmation and receipt will be sent via email.
• SMS notification.

Cancelled or postponed events

Occasionally, events or seminars are cancelled or postponed. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.

Customer care

If you need help regarding your payment or any other issue, we guarantee a response time of two working days, and you can contact us at support@rosteronwheels.com to reach our customer service department.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@rosteronwheels.com.

Discounted subscriptions (if applicable)

Only regular priced subscriptions may be refunded; unfortunately, discounted or offer subscriptions cannot be refunded.